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    The Call Centre


    Spain Female Posts : 12665
    Join date : 2011-08-14

    The Call Centre Empty The Call Centre

    Post by Gypsy on Wed 1 May 2013 - 10:12

    Actual call centre conversations !

    Customer: 'I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?'.

    Operator: 'Where did you get that number from, sir?'.

    Customer: 'It was on the door to the Travel Centre'.

    Operator: 'Sir, they are our opening hours'.

    ------------ --------- --------- --------- --------- --------- --------- --------- --------- --------- -------

    Samsung Electronics

    Caller: 'Can you give me the telephone number for Jack?'

    Operator: 'I'm sorry, sir, I don't understand who you are talking about'.

    Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'

    Operator: 'I think you mean the telephone point on the wall'.

    ------------ --------- --------- --------- --------- --------- --------- ----

    Directory Enquiries

    Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.

    Operator:'I'm sorry, there's no listing. Is the spelling correct?'

    Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.

    ------------ --------- --------- --------- --------- --------- ---------

    Then there was the caller who asked for a knitwear company in Woven.

    Operator: 'Woven? Are you sure?'

    Caller: 'Yes. That's what it says on the label; Woven in Scotland '.

    ------------ --------- --------- --------- --------- --------- --------- ----

    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:

    'I haven't got a pen, so I'm steaming up the window to write the number on'.

    ------------ --------- --------- --------- --------- --------- --------- ----

    Tech Support: 'I need you to right-click on the Open Desktop'.

    Customer: 'OK'.

    Tech Support: 'Did you get a pop-up menu?'.

    Customer: 'No'.

    Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'

    Customer: 'No'.

    Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.

    Customer: 'Sure. You told me to write 'click' and I wrote 'click''.

    ------------ --------- --------- --------- --------- --------- --------- ----

    Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.

    ------------ --------- --------- --------- --------- --------- --------- ----

    There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause'.

    Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!

    Operator:'Ridge Hall, computer assistance; may I help you?'

    Caller: 'Yes, well, I'm having trouble with WordPerfect.'

    Operator: 'What sort of trouble??'

    Caller: 'Well, I was just typing along, and all of a sudden the words went away.'

    Operator: 'Went away?'

    Caller: 'They disappeared.'

    Operator: 'Hmm So what does your screen look like now?'

    Caller: 'Nothing.'

    Operator: 'Nothing??'

    Caller: 'It's blank; it won't accept anything when I type.'

    Operator: 'Are you still in WordPerfect, or did you get out??'

    Caller: 'How do I tell?'

    Operator: 'Can you see the C: prompt on the screen??'

    Caller: 'What's a sea-prompt?'

    Operator: 'Never mind, can you move your cursor around the screen?'

    Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'

    Operator: 'Does your monitor have a power indicator??'

    Caller: 'What's a monitor?'

    Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'

    Caller: 'I don't know.'

    Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'

    Caller: 'Yes, I think so.'

    Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.

    Caller: 'Yes, it is.'

    Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'

    Caller: 'No.'

    Operator: 'Well, there are. I need you to look back there again and find the other cable...'

    Caller: 'Okay, here it is.'

    Operator:'Follow it for me, and tell me if it's plugged securely into the back of your computer.'

    Caller: 'I can't reach.'

    Operator: 'Uh huh. Well, can you see if it is??'

    Caller: 'No.'

    Operator: 'Even if you maybe put your knee on something and lean way over??'

    Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'

    Operator: 'Dark??'

    Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.

    Operator: 'Well, turn on the office light then.'

    Caller: 'I can't.'

    Operator: 'No? Why not??'

    Caller: 'Because there's a power failure.'

    Operator: 'A power....... .. A power failure? Aha, Okay, we've got it licked now.

    Do you still have the boxes and manuals and packing stuff your computer came in??'

    Caller: 'Well, yes, I keep them in the closet.'

    Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'

    Caller: 'Really? Is it that bad?'

    Operator: 'Yes, I'm afraid it is.'

    Caller: 'Well, all right then, I suppose. What do I tell them??'

    Operator:'Tell them you're too f --- ing stupid to own a computer!!!! !'

    Cruella de Vil
    Cruella de Vil

    Spain Female Posts : 3067
    Join date : 2011-08-22
    Age : 64
    Location : Somewhere in the Atlantic

    The Call Centre Empty Re: The Call Centre

    Post by Cruella de Vil on Wed 1 May 2013 - 12:02

    The Call Centre 294053457

    The Call Centre Wool_zpse0f194b5
    The Call Centre Models_zps03acd109

    England Male Posts : 29584
    Join date : 2011-08-13
    Age : 66
    Location : England

    The Call Centre Empty Re: The Call Centre

    Post by Mcqueen on Wed 1 May 2013 - 12:34

    The Call Centre 3025408739

    Liechtenstein Male Posts : 14039
    Join date : 2011-08-15
    Age : 66
    Location : Cambs / Golf del Sur

    The Call Centre Empty Re: The Call Centre

    Post by Perfectspecimen on Wed 1 May 2013 - 20:27

    The Call Centre 2485877773 Brill.

    Adventure before dementia!!! The Call Centre 294053457

    Scotland Female Posts : 10145
    Join date : 2011-08-14
    Location : Scotland

    The Call Centre Empty Re: The Call Centre

    Post by Mermaid on Wed 1 May 2013 - 23:30

    oh this made me giggle. The Call Centre 3025408739

    Live life to the full now or it could be too late

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    The Call Centre Empty Re: The Call Centre

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